Elance Exams Answers PDF file

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If you have to spend a large amount of time trying to help a customer only to find it has to go to another department, should you cold transfer the call and let them re-explain the situation or warm transfer and tell the other department what you've found thus far before connecting the customer?

It is best for the customer and the co-worker receiving the call to supply as much information as possible to avoid rework.
It makes no difference, I can't resolve the situation for the customer.
Cold transfer the call so not to take up the customer's time.
Warm transfer so you can forewarn your co-worker that the customer isn't very nice.
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