Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

A customer calls in about their billing discrepancy. What steps should you take to resolve the issue?

Issue credit without asking what the issue is.
Transfer the call to a supervisor.
Ask the customer what the discrepancy is, review the account and apply credit where necessary.
Tell the customer to calm down before you will help them.
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