Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

If it becomes necessary to put a customer on hold,

apologize for the delay upon returning, particularly if they are on hold for more than 60 seconds.
ask if it is OK prior to doing so.
provide an option for a call-back in lieu of placing them on hold if the anticipated hold time is expected to be lengthy (more than one to two minutes).
all of these
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