Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers
elance-zoho-creator-exam.pdf

What is the first step in dealing with a customer when he/she is irate?

Let the customer give vent to his/her feelings and do not try to interrupt him/her.
Tell him/her to call back when he/she has calmed down.
Tell him/her to be quiet and listen.
Ask the customer what can be done to solve the problem.
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