Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

When responding to a negative issue or complaint, via email or verbally, how should you approach it?

Defend each negative point to it's fullest.
Apologize but explain that your hands are tied, and their is nothing you can do.
Take a message and pass it on to your manager.
Offer compensation or a refund to get them off your back.
Focus on the positive or the resolution, not the negative or the problem.
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