Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

A customer calls in after owning a product for 100 days. Company policy states that you are allowed to offer complimentary technical support during the first 90 days product ownership, but the customer can either purchase an extended warranty which gives them unlimited technical support for 2 years or you can offer them a per incident agreement. Both cost money. What do you do for this customer?

I give them the opportunity to purchase either agreement, but do not offer free technical support.
None of the above.
All of the above.
I offer them free technical support anyway. What's 10 days?
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