Elance Exams Answers PDF file

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An angry customer demands to speak with the supervisor immediately. Once the customer is put on hold, you ask the supervisor if he/she has the time to speak with this customer. The supervisor's queue is completely full and you are informed that the call will have to wait until the next day. What should you tell the customer?

Transfer the call anyways, the customer no longer wishes to speak with you. Allow them to wait in supervisor queue.
Apologize for the wait, explain that the supervisor has left the building and cannot take anymore calls.
Ask the customer to calm down, explain to them that there are other customers ahead of them with issues of equal priority, and demand that you assist them.
Apologize for the wait, explain that the supervisor can no longer take any calls, ask once again if there is anything you can do. If they are still uncooperative, kindly ask the customer to call the supervisor tomorrow
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