Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

In what way should a salesperson handle a situation where an angry customer calls to report the poor service he received?

Listen to the customer and state that he is sorry and he will give 10 minutes of undivided attention to him
Listen to customer patiently and take notes to understand the gravity of the problem, then apologize
Immediately connect the customer with the person that can fix their problem
Listen to the customer and apologize when he pauses
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