Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers
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Should you check back with a customer if you are keeping them on mute/hold while researching an issue that is taking longer than expected?

Yes, and depending how long it's taking, apologize for the delay.
No, it's more important to focus on finding the right answer.
Try to fill as much of the silence with idle chat while researching so there isn't "dead air".
If there is hold music and I explained it may take a few minutes, it shouldn't matter.
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