Elance Exams Answers PDF file

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If at the end of a call, there is a way to classify, or disposition, the type of call you received, why is it important to accurately do so?

To potentially correlate problem calls with certain order items to determine trends.
To improve marketing efforts by targeting customers who frequently place orders.
(All of these choices)
So we know what type of a problem a customer is likely to have when they call.
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