Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

A phrase often used in a contact center environment in reference to call efficiency, is "leading a customer". Which of the following do you feel best describes this term?

Telling a customer what you think they want to hear about a product to complete the order, despite having limited personal knowledge of it.
Avoiding small talk and pushing the customer through the order process.
Trying to get a customer to finish their order despite having some buyers remorse.
Prompting a customer politely for the information you're required to obtain by asking questions and leading them through the order process, vs. waiting for them to provide it on their own.
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