Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers
elance-zoho-creator-exam.pdf

Should you ever refer to a customer by their first name?

Always. It's more personal.
Definitely not, even if they insist.
It depends on company policy and if you've asked the customer's permission.
Maybe if you've been talking a while and you feel like you've built a rapport with them.
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