Elance Exams Answers PDF file

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If company policy dictates that only a certain group of people are able to complete certain actions, but you know how to do it and the customer is growing impatient, should you help them anyway?

Adhering to company policy is important, but I might ask my supervisor's approval because I know the other group is busy.
Definitely not, it's out of my hands.
Only if the customer sounds nice and I ask their permission.
Yes. Helping the customer is the most important thing, regardless of what I may have been told.
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