Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

What is the most important measure of how successful the call was?

Adhering exactly to the script given to you, whether or not it is appropriate for the reason or the tone of the call.
Getting the customer off the phone as soon as possible even if it requires a callback, in order to move on to the next call.
Professionally resolving the customer's reason for calling within a reasonable amount of time.
How happy the customer sounded.
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