Elance Exams Answers PDF file

-- PDF FILE --
Download PDF file of elance Zoho Creator Exam Answers

In a call center some people will be difficult no matter how professional and helpful you are. In these cases you should:

Tell yourself you will not get angry and that you have been successful in situations like this before.
Remind yourself that your mission is to help people and you are successful when you do this.
All of these
Remind yourself that you care about people and that most people are not difficult to deal with.
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