Elance Exams Answers PDF file

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What is the first appropriate thing to do when you receive a call from an irate customer reporting a problem he/she is experiencing at the time you answer the call, without having your opening spiel completed yet?

Tell your opening spiel while the customer is talking.
No longer tell your spiel, apologize to the customer and tell that its not your fault.
Escalate the call immediately to your supervisor.
Interrupt the customer and tell that you have to finish first your opening spiel.
Listen to your customer's complain, apologize and continue with your spiel and call control.
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