Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

The proper steps to follow during the initial 10-15 seconds of a phone call is to:

Greet caller politely, mention name of company and your name, ask if you can help, determine who is calling and for what purpose
Answer and ask who is calling
Answer call on 5th or 6th ring and say "please hold"
Don't answer the call. Let it go directly to voicemail
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