Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

An irate customer calls in and demands to speak with a supervisor. They called in previously and their issue wasn't resolved. What is your next step?

Tell the customer that they need to calm down before you get them a supervisor.
Place them on hold and get a supervisor.
Apologize for not having their issue resolved previously, ask them what their issue is and try to resolve before escalating to a supervisor.
Hang up on them.
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