Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

If a customer calls with a technical problem, what should be your first action to address the issue?

Ask initial questions designed to assess their level of technical competency
Ask them to put the most technologically inclined member of the household on the phone
Ask them what they think is the cause of the problem
Ask them to visit your help documentation online to follow along with the solution
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