Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

When you make a mistake as a customer service representative you should:

Tell the customer you don't know how to help them and apologize.
Cover it up and hope the customer believes you.
Say this is company procedure and ask if they would like to talk with a manager.
Admit the mistake and offer to make it right.
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