Elance Exams Answers PDF file

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Download PDF file of elance Zoho Creator Exam Answers

When responding to a negative issue or complaint, via email or verbally, how should you approach it?

Offer compensation or a refund to get them off your back.
Defend each negative point to it's fullest.
Apologize but explain that your hands are tied, and their is nothing you can do.
Take a message and pass it on to your manager.
Focus on the positive or the resolution, not the negative or the problem.
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